Shipping & Delivery


Free Shipping

We want you to have the best experience possible and enjoy shopping with us. You'll be glad to know that we offer FREE SHIPPING on all orders! 

Fulfillment Times

In order to stay true to what we stand for, which is sustainability, we don't have every item in stock. Since we have a local print provider, products that are ordered less frequently are printed on demand.
Orders for products we have in stock generally will be shipped within 2 days. Products that have to be printed on demand may take up to 12 additional days to be shipped.
To find out if a product is in stock or print on demand, just look at the "STOCK INFO" just below the color selection on the product page.
If your order contains at least one print on demand product, we will wait for this product to be printed and then send out all products together to work as sustainable as possible. If you want the products of your order to be sent separate (because some of the products need to arrive sooner because of a birthday etc.) just send us an email.

Shipping Times

We ship all our orders with DHL from Germany. For orders in Germany shipping normally takes 1-2 days. For orders in Europe the estimated shipping time is 2-14 days. For orders from the rest of the world the shipping takes 7-25 days. Generally the nearer your country is to Germany and the better the postal service of your country, the faster the order will arrive.

Tracking

Since tracking is quite expensive and we didn't want to raise our prices in order to offer tracking, we decided to ship our orders without tracking. Since we use "Warenpost" (from DHL) to ship our products, we could only offer "reduced tracking shipments", which means that fewer updates are provided by DHL for these shipments. Especially for international orders that take a little longer than expected, it can be frustrating to have no tracking, but in the end, each customer saves about 2-3€ per order, so we think it's worth it. If you'd like to give us feedback on this decision, we would appreciate that! 
Please keep in mind that due to Covid-19 shipping can sometimes take a little longer than usual.
  
If you have any questions or concerns regarding your order please let us at clothing@treesteem.com and we'll get back to you as soon as possible.