Shipping & Delivery

Free Shipping

We want you to have the best experience possible and enjoy shopping with us. You'll be glad to know that we offer FREE SHIPPING on all orders! 

Processing Times

In order to stay true to what we stand for, which is sustainability, all our products are printed locally and on-demand.
Therefore the processing time (including printing and packaging) currently varies between 2 and 9 days. Processing time will become shorter in the near future. 

Shipping Times

We ship all our orders with DHL from Germany. For orders in Germany shipping normally takes 1-2 days. For orders in Europe the estimated shipping time is 2-14 days. For orders from the rest of the world the shipping generally takes 4-21 days. Generally the nearer your country is to Germany and the better the postal service of your country, the faster the order will arrive.

Tracking

Since tracking is quite expensive and we didn't want to raise our prices or introduce shipping costs in order to offer tracking, we decided to ship small orders without tracking. Shipments containing at least 3 T-Shirts or or one Hoodie/Sweatshirt + 1 T-Shirt/Hoodie/Sweatshirt will be tracked.
Especially for international orders that take a little longer than expected, it can be frustrating to not have tracking, but in the end each customer saves about 3€ per order, so we think it's worth it. If you'd like to give us feedback on this decision, we'd love to hear from you!
  
If you have any questions or concerns regarding your order please let us at clothing@treesteem.com or use the contact form below and we'll get back to you as soon as possible!

 

 

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