FAQ

HOW QUICKLY CAN YOU ANSWER MY QUESTION?

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email. Especially on weekends, it can take up to 48 hours.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

If you notice an error in your shipping address, please email us ASAP with your name and order number so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

HOW LONG IS THE PROCESSING AND THE PRINTING PERIOD?

Orders for products we have in stock have processing times between 1 and 2 business days after the day you placed your order. For products that need to be printed on demand, it may take up to 7 additional days for orders to be processed, printed, packed and shipped.

HOW CAN I SEE WHICH PRODUCTS ARE IN STOCK AND WHICH ARE PRINTED ON-DEMAND?

To find out if a product is in stock or print on demand, just look at the "STOCK INFO" just below the color selection on the product page.

WILL MY ORDER ARRIVE IN ONE PACKAGE?

If an order is too big for our shipping boxes, we ship two separate packages (really rare case). Some orders will be shipped in two separate packages, since this is cheaper with the shipping contract we have (don't worry, all our shipments are CO2-neutral since we use "DHL GoGreen").

Products that need to be printed on demand may take up to one additional week to ship. If your order contains at least one print on demand product, we wait until that product is printed and then ship all products together to work as sustainable as possible. If you would like the products in your order to be shipped separately (because some of the products need to arrive early due to a birthday, etc.), just send us an email.

DO YOU SHIP INTERNATIONALLY?

Yes, we offer worldwide free shipping! 

WHAT ARE THE COSTS OF SHIPPING?

We offer free shipping worldwide!

WHAT IF I RECEIVE THE WRONG ITEM OR SOMETHING IS MISSING OR DAMAGED?

If any of your purchased items are either missing or damaged, or you have received an incorrect item, please contact us immediately to resolve the issue. In such cases, you can choose to receive a full refund or exchange the items. We will cover the cost of the return shipping. To reach us and assist you, please either use the Contact Us tab or email us at clothing@treesteem.com.

WHY CAN'T I TRACK MY ORDER?

Since tracking is quite expensive and we did't want to raise our prices in order to offer tracking, we decided to ship small orders without tracking. Shipments containing at least either 3 T-Shirts or 1 Hoodie/Sweater + 1 T-Shirt/Hoodie/Sweater will be tracked.

 

FURTHER QUESTIONS?

Contact us at clothing@treesteem.com or use the contact form below.

Contact form

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